To be eligible for a return, the appliance must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 30 days of the purchase date. Certain items, such as clearance products or items damaged due to misuse, may not be eligible for return.
To initiate a return, please contact our customer service team at support@squaremilesalute.com or call us at 1-800-SQUARE. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a return authorization and instructions on how to proceed.
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account. Shipping fees are non-refundable, except in cases where the return is due to our error.
You can return appliances within 30 days of delivery for a full refund or replacement.
Restocking fees may apply for certain large appliances; please check specific product details.
Contact our customer service through the ‘Contact Us’ page to start your return process.
Have questions about our appliances, refunds, or returns? Our dedicated support team is here to help you with any concerns or inquiries. Feel free to reach out via email or phone, and we will respond promptly to assist you with your needs.
Reach out to our customer service team at +86 18072391195 for immediate assistance or to get answers to your questions about our products and policies.
Our physical location at Maojiao Industrial Zone, Quanxi Town, Quanxi Town, Wuyi County, Jinhua City, Zhejiang Province, China is available for in-person support or to pick up your appliances. We welcome you during our business hours to discuss your needs directly.
